Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
We source the finest 100% Mongolian cashmere. Our fibers are ethically harvested from goats in the Gobi Steppe, ensuring the highest quality, softness, and durability for every garment.
How should I care for my cashmere sweater?
We recommend hand washing your cashmere in lukewarm water using a specialized cashmere detergent. Lay the garment flat to dry on a towel away from direct sunlight, and never wring or tumble dry.
Do you offer international shipping?
Yes, we ship worldwide. We offer complimentary standard shipping on orders over a certain threshold, and express delivery options are available at checkout for most global destinations.
What is your return policy?
We offer a 28-day return policy. Items must be returned in their original, unworn condition with all N.Peal tags attached to be eligible for a full refund or exchange.
How can I prevent pilling on my knitwear?
Pilling is a natural occurrence in high-quality natural fibers. It can be easily managed by using a cashmere comb to gently remove small bobbles that form in areas of friction.
Can I have my order gift wrapped?
Absolutely. All N.Peal orders arrive beautifully presented in our signature tissue paper. During checkout, you can also opt for our iconic luxury gift boxes and include a personalized message.